Yes, you can really hear a smile.
Smiling affects how we speak, to the point that callers can actually identify the type of smile based on sound of our voice alone. People are listening to the cue’s that we are sending out, and unconsciously use those cues to interpret what the other person is saying.
The receptionists at Novus Call Centers understand that our attitudes are influenced by many things such as how we are dressed, our drive to work, or even what we ate for breakfast. We encourage receptionists to take the time to look good, so that they feel good as well. They know that they will portray emotions through speech and those emotions will affect the caller and their attitudes.
Smiles are emotionally contagious—they can go “viral” just by how we treat a caller. They are just like a yawn. But did you know, your just the physical at of smiling can also affect your emotions? When you activate muscle groups they link to specific emotions and the body will react as though they are really experiencing that emotion. So if you wrinkle your nose and narrow your eyes you’ll start to feel the beginnings of anger. If you smile will start feeling better!
A Live Receptionist, needs to be warm and inviting on the phone with clients. Smiling will not only make us feel better, but it will increase the control we have on the call, will put the caller at ease, and increases customers service.
Our receptionists keep a mirror at every work station, and always remember to smile.
Our callers can hear it.
NovusCall
