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		<title>Telemarketers, Wrong Numbers, and Hang Ups</title>
		<link>http://novuscallcenters.wordpress.com/2011/11/18/telemarketers-wrong-numbers-and-hang-ups/</link>
		<comments>http://novuscallcenters.wordpress.com/2011/11/18/telemarketers-wrong-numbers-and-hang-ups/#comments</comments>
		<pubDate>Fri, 18 Nov 2011 20:33:22 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=78</guid>
		<description><![CDATA[&#160; I am thrilled to announce, that Novus Call Centers doesn&#8217;t charge for telemarketers, wrong numbers, and hang up calls!   Now only your business calls are counted towards your call volume. All logs will still be available though our client dashboard, www.accessnovus.com &#8211; but you can review them at your leisure, and the messages we [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=78&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Novus</media:title>
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			<media:title type="html">phone</media:title>
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		<title>A Day of Thanksgiving</title>
		<link>http://novuscallcenters.wordpress.com/2011/11/18/a-day-of-thanksgiving/</link>
		<comments>http://novuscallcenters.wordpress.com/2011/11/18/a-day-of-thanksgiving/#comments</comments>
		<pubDate>Fri, 18 Nov 2011 19:13:41 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[NovusCall Chit-Chat]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=72</guid>
		<description><![CDATA[I love Fridays at the office.  Everything is a bit more laid back and its one of the slower days.  Especially as we approach the holiday next week, many people have started traveling.  Today, our conversation turned towards Thanksgiving and what plans we have for the next week.  How many of us will be traveling, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=72&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Gratitude</media:title>
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		<title>Insightful Listening</title>
		<link>http://novuscallcenters.wordpress.com/2011/11/11/insightful-listening/</link>
		<comments>http://novuscallcenters.wordpress.com/2011/11/11/insightful-listening/#comments</comments>
		<pubDate>Fri, 11 Nov 2011 20:25:00 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Message Techniques]]></category>
		<category><![CDATA[Novus Services]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=63</guid>
		<description><![CDATA[To listen: giving one&#8217;s attention to a sound. I used to think this definition of listening was adequate, that it only consisted of making an effort to hear what someone is saying.   Novus Call Centers has given me the opportunity to listen to all kinds of people tell me all kinds of things (both [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=63&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Novus</media:title>
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			<media:title type="html">megaphone02</media:title>
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		<title>Halloween Party!</title>
		<link>http://novuscallcenters.wordpress.com/2011/11/02/halloween-party/</link>
		<comments>http://novuscallcenters.wordpress.com/2011/11/02/halloween-party/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 13:53:36 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[NovusCall Chit-Chat]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=59</guid>
		<description><![CDATA[What a fantastic time!  The office filled with the aroma of fresh hot pancakes and the laughter of friends.  Novus Call Centers held our first Annual Halloween Breakfast.  All of our employees dressed up -  or dressed down, since costumes were optional.  We are looking forward to next yr!<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=59&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Novus</media:title>
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			<media:title type="html">Happy Halloween</media:title>
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		<title>Time = Money</title>
		<link>http://novuscallcenters.wordpress.com/2011/10/24/time-money/</link>
		<comments>http://novuscallcenters.wordpress.com/2011/10/24/time-money/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 18:30:37 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=54</guid>
		<description><![CDATA[But what is the value of your time?  How do you determine what your time is worth?  That is a difficult question for every business owner; one that is often over looked.  In our industry, we speak to business owners every day, many of whom disregard their time as an asset to their business.  This [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=54&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Novus</media:title>
		</media:content>

		<media:content url="http://novuscallcenters.files.wordpress.com/2011/10/time-and-money.jpg?w=264" medium="image">
			<media:title type="html">Time vs. Money</media:title>
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		<title>Hearing a smile?</title>
		<link>http://novuscallcenters.wordpress.com/2011/10/19/hearing-a-smile/</link>
		<comments>http://novuscallcenters.wordpress.com/2011/10/19/hearing-a-smile/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 20:35:43 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Customer Care]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=49</guid>
		<description><![CDATA[        Yes, you can really hear a smile. Smiling affects how we speak, to the point that callers can actually identify the type of smile based on sound of our voice alone.  People are listening to the cue’s that we are sending out, and unconsciously use those cues to interpret what the other person is [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=49&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Novus</media:title>
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			<media:title type="html">Hear a smile</media:title>
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		<item>
		<title>Interesting What a Remote &#8220;Live Receptionist&#8221; Can Mean to Your Bottom Line</title>
		<link>http://novuscallcenters.wordpress.com/2009/10/31/interesting-what-a-remote-live-receptionist-can-mean-to-your-bottom-line/</link>
		<comments>http://novuscallcenters.wordpress.com/2009/10/31/interesting-what-a-remote-live-receptionist-can-mean-to-your-bottom-line/#comments</comments>
		<pubDate>Sun, 01 Nov 2009 04:07:04 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Novus Services]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=26</guid>
		<description><![CDATA[Over the years, I have always thought an office receptionist just had to be planted in the office right there visible to everyone.  Not so anymore.  More and more businesses are finding they do just fine with a &#8220;remotely located&#8221; receptionist&#8211;at less cost and the business doesn&#8217;t miss a beat, and often it is better [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=26&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Novus</media:title>
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		<title>What Does &#8220;Greening&#8221; NOVUS Mean?</title>
		<link>http://novuscallcenters.wordpress.com/2009/10/30/what-does-greening-novus-mean/</link>
		<comments>http://novuscallcenters.wordpress.com/2009/10/30/what-does-greening-novus-mean/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 03:20:28 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=14</guid>
		<description><![CDATA[Remember the days when you had to show up to work to punch the time clock, sign in, or be present to be counted there by your supervisor? Well, being &#8220;there&#8221; may very well be a thing of the past for many people. The days of showing up to work in a facility&#8211;brick and mortar&#8211;is [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=14&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Novus</media:title>
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		<title>Keeping Your Business Alive in this Economy: Making good business decisions</title>
		<link>http://novuscallcenters.wordpress.com/2009/10/30/keeping-your-business-alive-in-this-economy-making-good-business-decisions/</link>
		<comments>http://novuscallcenters.wordpress.com/2009/10/30/keeping-your-business-alive-in-this-economy-making-good-business-decisions/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 21:18:31 +0000</pubDate>
		<dc:creator>NovusCall</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://novuscallcenters.wordpress.com/?p=8</guid>
		<description><![CDATA[Well, friends, this isn’t the recession the news pundits are trying to make you believe that will go away in a year or two.  This, to be quite blunt about it, is getting closer and closer to a depression each day. And it isn’t just in America that we feel the bad economy, it’s a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=novuscallcenters.wordpress.com&amp;blog=10162999&amp;post=8&amp;subd=novuscallcenters&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Novus</media:title>
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